Privacy Policy

1. Information we collect

Account and contact details you provide (name, email, phone, business details), the operational data you enter (menus, orders, customers, transactions), and technical data such as device and usage information collected to run and secure the service.

When you submit a lead or contact form on this site, we collect the details you provide so we can respond.

2. How we use information

To provide, secure and improve the service; to process orders and payments through your chosen gateway; to communicate with you about your account; and to comply with legal obligations. We do not sell your personal information.

3. Sharing

We share data only with the processors needed to run the service (for example, your selected payment gateway and infrastructure providers), with your own team under the roles you configure, and where required by law. Each tenant's data is isolated from other tenants.

4. Data retention & deletion

We keep data for as long as your account is active and as needed for the purposes above. You can request export or deletion of your data; we honor deletion requests subject to legal and accounting retention requirements.

5. Security

We use administrative and technical safeguards — including role-based access control and tenant isolation — to protect your data. No system is perfectly secure, but we work continuously to reduce risk.

6. Your rights

Depending on your region, you may have rights to access, correct, export or delete your personal data, and to object to certain processing. Contact us to exercise these rights.

7. International processing

Syntraq 360 operates across North America, the Gulf region and South Asia. Where data is processed across borders, we take steps to protect it consistent with applicable law.

8. Contact

For any privacy question or request, email hello@syntraq360.com. We are based in Calgary, Alberta, Canada.